Not at all! We welcome you to come in anytime during our business hours to browse our beautiful jewelry or get advice on repairs. Our team is always happy to help! However, if you're interested in custom design or wedding bands, we recommend booking an appointment so we can dedicate our time and expertise to your vision. You can easily book yours here.

Monday to Friday: 10:00 AM - 5:30 PM
Saturday: 10:00 AM - 5:00 PM
Sunday: CLOSED

Subject to change during holidays.

Yes, we regularly work with out-of-town clients via phone, video chat, and email. Book a phone consultation or email info@lawlorjewelry to get started.

Appraisals that we provide at Lawlor Jewelry are not done in-house, but rather by a well recognized appraiser in Toronto. We will happily facilitate this for you at the cost of $100 per item.

Please contact us, and we will gladly get the item back in production for you, providing a timeline for delivery.

Absolutely! Custom designing jewelry is our specialty. Whether you have a specific vision or just want a personalized twist on an existing design, we're here to make it happen. Book an appointment to get started.

Every custom piece is unique, so the timeline can vary. The design process usually takes about 4-6 weeks, depending on the complexity of your piece. Once the design is finalized, crafting your jewelry typically takes an additional 2-3 weeks. If you have a specific date in mind, let us know, and we'll try our best to accommodate your timeline.

We work exclusively with 10K, 14K, 18K gold (yellow, white, and rose) and platinum. We source lab-grown and natural diamonds, moissanite, and gemstones. We do not work with alternative materials like tungsten, titanium, steel, or silver.

Pricing for your unique custom jewelry will depend on the specific design and materials chosen. Factors such as the size and type of gemstones, accent stones, and the quantity of precious metal used will all contribute to the final price.

Our custom projects typically start around $1000 and can exceed $15,000 for more intricate designs and premium materials. We are committed to working with you to create a one-of-a-kind piece that reflects your individual style and budget.

Absolutely! Our skilled goldsmiths are here to help restore your cherished pieces to their former glory. Whether it's a simple repair or a complex restoration, we're committed to providing expert care and craftsmanship.

We want you to love your Lawlor Jewelry piece! If your 10kt or 14kt gold ring needs resizing, we offer a complimentary first resizing within three months of purchase. You handle shipping it to us, and we'll take care of the rest.

Order our free Ring Sizer, visit our store for professional measurement, or contact us for guidance.

Visit us in store or email info@lawlorjewelry.com with your order number and issue details. Our repairs team will assist you.

Repairs typically take 2-4 weeks and includes cleaning and polishing. We recommend annual maintenance for your Lawlor Jewelry pieces.

In-stock items ship within 1-2 business days, while made-to-order and out-of-stock items ship within 10-15 business days. You'll receive a tracking email upon shipment.

We ship all rings via Canada Post shipping, insurance, and signature required. 

Yes, we offer free standard shipping within Canada on orders over $150.00.

We ship within North America (Canada and the U.S.) through our website. For international orders, please contact us.

You'll receive an order confirmation email, followed by a shipping confirmation email with tracking information.

Absolutely! Select the in-store pickup option at checkout.

Email info@lawlorjewelry.com with your order number and the updated address.

Yes, refunds and exchanges are allowed within 30 days of receipt, excluding custom pieces, engraved items, and damaged items. Contact us before returning any item.

Ship your jewelry securely packaged in a padded envelope and box. Avoid using the word "jewelry" on the label. We recommend insurance and signature confirmation.

No, the customer is responsible for all return shipping costs for repairs, returns, and exchanges.