Frequently asked questions
AN ITEM I LOVE IS SOLD OUT, WHEN WILL YOU BE RESTOCKING IT?
Please contact us at and we will happily get the item ordered for you, along with a timeline for delivery.
WHEN ARE ORDERS SHIPPED?
Orders are processed Monday through Friday and are packaged and processed within 48 hours of placement, excluding weekends and holidays.
WHAT HAPPENS AFTER I PLACE MY ORDER?
You will receive an order confirmation email once your order is confirmed. You will also receive shipping confirmation email with tracking information once your item is shipped out.
DO YOU OFFER FREE SHIPPING?
We do offer free shipping Canada-wide with any purchase over $100. Use discount code 'FREESHIP' at checkout.
WHERE DOES LAWLOR JEWELRY SHIP TO?
We currently only ship within North America through our website. However, we do plenty of work for international customers. Please feel free to contact us if you live outside of North America and we will be more than happy to assist you.
WHAT IS YOUR RETURN POLICY?
All information regarding shipping, returns and exchanges is available HERE.
CAN I PURCHASE ONLINE AND PICK UP IN STORE?
Absolutely! When presented with our shipping options at checkout, select the in store pick up option.
WHAT IF I BUY A RING ONLINE AND IT DOESN'T FIT PROPERLY WHEN IT ARRIVES?
We have a fit guarantee policy on all 10kt & 14kt gold rings. If your ring doesn't fit properly upon purchase, we will happily do your first resizing within 3 months of original purchase date, free of charge. It would be your responsibility to get the ring to us. If you want to confirm your fit before ordering feel free to order our at home Ring Sizer so you can try it out first!
HOW DO I FIND OUT MY FINGER SIZE?
You Can order our Ring Sizer to try on in the comfort of your own home and confirm what feels best for your desired finger. The sizer is free of charge you just pay the shipping. Ring Sizer
You can also easily figure out your finger size by following these steps.
1. Select an existing ring that fits the desired finger.
2. Measure the internal diameter of the ring (in mm).
3. Use the below chart to determine your ring size. Diameter (mm) 14.1 14.9 15.7 16.5 17.3 18.1 19.0 1 9.8 20.6 21.4 22.2 Size 3 4 5 6 7 8 9 10 11 12 13
You are also welcome to come into the store to have your finger professionally measured. If you have more questions don't hesitate to live chat with us on the site!
HOW DO I KNOW HOW A NECKLACE WILL FIT?
Necklace sizes are fairly simple. Most common is the 18" length and of course the 16" length. If you're wanting a better visual representation of how it will sit have a peek at our Necklace Length Chart.
WHAT ARE YOUR REGULAR STORE HOURS?
Monday to Friday: 10:00AM - 5:30 PM
Saturdays: 10:00 AM - 5:00 PM
IF I SEE A PRODUCT ON YOUR WEBSITE, CAN I COME IN THE STORE TO SEE IT OR PURCHASE IT?
Absolutely. Our website is updated daily to insure that our inventory is up to date, so products shown will be available in store at all times.
DO YOU OFFER CUSTOM DESIGN?
Custom Designing jewelry is our specialty. Our designers have a state-of-the art CAD design program, when combined with our In-House 3D printer, make it possible to create any piece you can imagine. For more information click HERE.
DO YOU HAVE A GOLDSMITH ON SITE?
Yes! We are pleased to offer onsite goldsmith repairs. Approximately 60% of repairs are able to be completed onsite, with about 30% going to our custom goldsmith in Toronto.