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      FAQ and Help - DRAFT

      Online Shop

      An item I love is sold out! When will you be restocking it?

      - Please contact us at ljstettler@shawbiz.ca and we will get the item ordered for  you, along with a timeline for delivery.

      When are orders shipped?

      -Orders are processed Monday through Saturday and will be shipped within 24-48 hours of placement, excluding weekends and holidays.

      What happens after I place my order?

      -You will receive an order confirmation email once your order is confirmed. You will also receive shipping confirmation email with tracking information once your item is shipped out.

      Do you offer free shipping?

      -We do offer free shipping Canada-wide with any purchase over $100.

      Where does Lawlor Jewelry ship to?

      -We ship internationally because we believe everyone deserves a little sparkle in their life. 

      What is your return policy?

      - We offer returns on unworn items for 30 days after purchase. Exchange up to 60 days.

      Can I purchase online and pick up in store?

      - Absolutely! When presenting with our shipping options at checkout, select the in store pick up option.

      What if I buy a ring online and it doesn't fit properly when it arrives?

      - We have a fit guarantee policy! If your ring doesn't fit properly, we will re-size it for you.

      Is all of your merchandise available to purchase online?

      -Although we do our best to make our products accessible online, we do carry a varying arrange of product instore, which is not available through our website.

      How do I find out my finger size?

      You can easily figure out your finger size by following these steps.

      1. Select an existing ring that fits the desired finger.

      2. Measure the internal diameter of the ring (in mm).

      3. Use the below chart to determine your ring size.

      Diameter (mm) 14.1  14.9  15.7  16.5  17.3  18.1  19.0  19.8  20.6  21.4  22.2

      Size                        3        4       5      6       7        8      9      10     11      12     13

       

      In Store

      What are your regular store hours?
      Monday to Friday: 10:00AM - 5:30 PM
      Saturdays: 10:00 AM - 5:00 PM
      Sundays: CLOSED

      If I see a product on your website, can I come in the store to see it or purchase it?
      -Absolutely. Our website is updated daily to insure that our inventory is up to date, so products shown will be available in store at all times.
      Do you offer Custom Design?
      -Custom Designing jewelry is our specialty. Our designers have a state-of-the art CAD design program, when combined with our In-House 3D printer, make it possible to create any piece you can imagine. 
      Do you have a goldsmith on site?
      -Yes! We are pleased to offer onsite goldsmith repairs. Approximately 60% of repairs are able to be completed onsite, with about 30% going to our custom goldsmith in Toronto. 
      How do I find out my finger size?
      -Come into the shop and we would be happy to help you find the perfect size using our ring sizing tool.